Terms and conditions of use

Read the following terms and conditions carefully before making a reservation; they contain important information about your rights and obligations.

Definitions

“Company,” “we,” “our” refers to North Transfer Services S.L., a Spanish limited liability company governed by current Spanish law and registered in the Commercial Registry of A Coruña under Tax ID B19498104.

“Client” means the person who pays the booking fee.

“Passengers” refers to all passengers included in the booking, whether or not they are expressly named.

“Booking holder” means the first passenger listed on the booking.

“You,” “your” refers to the client, including all passengers (or any of them, as the case may be) named in the booking.

“Transport operator” means the professional transport service provider who will carry out the transfer.

“Booking” means the reservation of transport services made with us.

“Transport service” means any service provided by us for the road transfer of passengers and includes any other service supplied by us related to or arising from that transfer.

“Booking confirmation,” “Transfer confirmation,” “Confirmation” means the written confirmation of the booking that we will send you by e‑mail.

“Contract” refers to the booking, these General Terms and Conditions, and any other conditions applicable to the booking.

“Terms” refers to these General Terms and Conditions.

“Website,” “Websites” refers to www.nortransfers.com and to any other website owned or operated by us.

Online Booking Process

Company Name: North Transfer Services S.L.
Registered Office: Calle Londres H 3ºA, 15707 Santiago de Compostela
Registered In: A Coruña
Tax Identification Number (NIF): B19498104
Managing Directors: Marcos Quintela, Abel Sanchez
Website: https://www.nortransfers.com/
E‑mail: info@nortransfers.com

Who We Are

  • The person making the booking must be at least 18 years old and is responsible for completing all steps in the online booking system, ensuring that all information provided is correct and complete, and for making full payment.

  • Once the contract with North Transfer Services S.L. has been formalized, the company will carry out all necessary arrangements to organize the requested services.

  • The contract will become binding on the parties only when you receive your transfer confirmation by e‑mail. If the transport operator is unable to provide the requested service, the client will be informed and the full amount will be refunded using the same payment method used for the booking, and the company will be released from any further obligation to the client.

  • The client must confirm receipt of our notifications. If no confirmation of receipt of the e‑mail is received, the records stored on our mail server will be considered sufficient proof of delivery.

  • Our confirmation messages for charges and payments made by the client will not be considered proof of the existence of a binding contract.

  • You must print and have your booking confirmations ready to present to the transport operator so that the driver can examine them. If the booking holder does not present the confirmation, the transport operator may refuse to provide the service. We recommend that you print and carry with you all correspondence with the company in addition to the transfer confirmation.

  • Minors are expressly prohibited from requesting services from the company. If a minor has booked a service with us, their parents, guardians, or legal representatives must contact us immediately to arrange cancellation. Minors must always travel accompanied by an adult passenger.

Payment

  • We accept the most widely used payment methods, including:

    • Credit cards (American Express, MasterCard/Diners International, Visa)

    • Debit cards (Visa/Delta, Visa Electron)

    • Bank transfer

    • Bizum

Changes

The information contained in the transfer confirmation includes the reserved destination, the pick‑up point and the accommodation address. Any change affecting this or any other detail must be communicated by e‑mail to info@nortransfers.com or requested via the “My Booking” section of the website prior to the date of the service, and will only take effect once verified with the transport operator and confirmed to the client by e‑mail.

The client assumes any increase in the cost of the service arising from a change to the booking. The first change will incur no additional administration fee. After this first change, the company may charge an administration fee of €15 for each further change.

Once the contract has been formalized, the client must notify our Customer Service of any error detected at least 24 hours before the scheduled transfer. Notifications received less than 24 hours before the transfer will entitle the company to cancel the contract without any penalty.

Cancellations by the Client

Any cancellation of the contract must be made in writing by e‑mail to our Customer Service department (info@nortransfers.com). You may cancel individual transfer services or an entire booking that includes more than one service.

If we receive your cancellation request more than 24 hours before the scheduled pick‑up time of the service you wish to cancel, you will be refunded the full amount for that transfer. No refund will be made if the cancellation occurs less than 24 hours before the scheduled pick‑up time of the service you wish to cancel. In this case, we will send you an e‑mail confirmation of the cancellation, which you can use to claim reimbursement from your tour operator, airline, or insurance provider.

Last-Minute Bookings

Depending on the route and time of year, our open‑sales period ranges from 0 to 24 hours (or more in certain cases) before the start of the transfer service. If the website indicates availability, please COMPLETE THE FORM ON THE BOOKING PAGE so that we can check whether the type of transfer you require is available. Please note that our cancellation policy will apply regardless of the date and time the booking was made. Also be aware that last‑minute bookings may incur a surcharge of between 10 % and 30 % on the price.

Delay Policy for Incoming Flights

At Nortransfers, we understand that flights can be delayed and we want to assure our clients that we are prepared to handle these situations with the utmost efficiency and professionalism.

Our drivers monitor all incoming flights in real time to adapt to any schedule changes. If your flight experiences a reasonable delay of up to 3 hours, there is no problem: we have a waiting allowance for these cases, and our driver will wait for you at no additional cost.

Extended Delays
However, if your flight is delayed significantly—i.e., 3 hours or more—our ability to wait may be affected. If we have availability and can accommodate the delay (always subject to the availability of the local provider), we will still carry out the pick‑up service. If this is not possible due to other commitments and bookings for other clients and passengers, unfortunately we will be unable to provide the service.

Since these prolonged delays are caused by the airline and are beyond our control, we cannot offer a refund of the contracted booking if you are unable to present yourself at the originally scheduled time. In such cases, we recommend filing a claim directly with the airline responsible for the delay to seek the appropriate compensation.

Our priority is to ensure a high‑quality service and minimize inconvenience for our clients, while also managing our resources efficiently to deliver a punctual and reliable service to all our passengers.

Changes and Cancellations by Us

  • If the transport operator is forced to make any significant change to the service conditions or to cancel the service, we will inform you as soon as possible.

  • We will do our best to respect your preferences regarding the chosen vehicle; however, depending on availability, the vehicle may be replaced by one with greater capacity or by multiple vehicles. If this change results in a downgrade in category or size to one for which we have a lower rate, the price difference will be refunded to you.

  • In exceptional cases, we may need to cancel your booking. You will be refunded the full amount of the booking, and this refund will cover all obligations to the client arising from such cancellation. In every case, we will make every effort to find viable alternatives for any confirmed booking that we must cancel.

Child Seats

  • Local and national legislation may vary depending on the country in which the transfer takes place. In any event, all of our transport operators comply with the applicable laws. If you book a private transfer, we recommend for safety reasons that you use a baby seat or booster for passengers under 12 years of age or shorter than 135 cm. During the booking process, you will have the opportunity to reserve child seats or boosters at most destinations.

  • It is the booking holder’s responsibility to ensure that the restraint system is compatible with the vehicle and is installed correctly. The company shall not be liable for any incident resulting from misuse or incorrect installation of the restraint system.

  • If you wish to travel with your own baby seat or booster and have booked a private transfer, you must inform us of this before the journey begins so that we can confirm the vehicle provided by the transport operator is compatible with your seat. For group services, minibuses or coaches are used in most cases, and child seats cannot be fitted in these vehicles.

  • We will do our utmost to ensure that the transport operator provides the reserved child seat or booster. However, on rare occasions the reserved seat may not be available. In such cases, you will be entitled to a refund of the amount paid for the child seat reservation.

Child Seats

All children and infants, regardless of their age, will be counted when determining the capacity of the vehicle to be used, and therefore must be included in the total number of passengers at the time of booking.

Wheelchairs and Bookings for Persons with Reduced Mobility

  • Transfer services for persons with reduced mobility must be requested through our Customer Service department.

  • We will make every effort to accommodate your request, although we are not specialists in transporting passengers with reduced mobility.

  • Passengers with reduced mobility must be able to board the vehicle independently or with the assistance of a companion.

  • We can only accept foldable wheelchairs.

  • We regret that we cannot guarantee the type of vehicle that will be used for your transfer.

Additional Stop Reservation

During the booking process you will have the option to reserve an additional stop—for example, to pick up or drop off keys, or if your group is split between more than one accommodation. The address of the additional stop must be within the same destination area as the main stop. The maximum duration of this additional stop is 5 minutes.

Travel Insurance

We strongly recommend that you purchase travel insurance suited to your needs. Please read the policy carefully and print the documentation so you can carry it with you when you travel. Adequate travel insurance will protect you against a number of risks that lie beyond our control.

 

Our Liability

If we breach these Terms, we shall be liable only for loss or damage that is a reasonably foreseeable consequence of our breach or negligence, and in any event our maximum liability will be limited to the total amount paid by you for the booking. We shall not be liable for any loss or damage that is not foreseeable or that does not flow directly from our breach. We are not responsible for loss or damage that is not directly attributable to us, nor for those caused by accident, force majeure, or arising from legal or administrative requirements.

We shall not be liable for incidents occurring during the provision of the service—such as illness, personal injury or death—unless they are the direct result of our negligence.

Accordingly, under these Conditions we may accept liability, for example, if a passenger dies or suffers personal injury, or if the transfer service is not provided as contracted or is provided defectively due to our failure or the failure of our employees or transport operators to exercise reasonable skill and care. Please note that it is your responsibility to prove any lack of reasonable skill and care if you wish to bring a claim against us.

Furthermore, we shall be liable only for the acts and omissions of our employees when acting in the course of their employment, or of our transport operators when performing the services we have requested of them.

Nothing in these Terms limits or excludes:
a. our liability to you for death or personal injury resulting from our negligence;
b. any other right you have as a consumer which by law cannot be excluded or limited.

We shall be entirely released from any liability where you contract directly with the transport operator.

We cannot guarantee that the contents of our website are free from error or virus. Nevertheless, we will correct any errors brought to our attention as soon as reasonably possible. If a booking is made at an incorrect price or under a mistaken promotional offer, we reserve the right to terminate the contract without compensating the client. Likewise, if an error in our booking system leads to incorrect rates, we may cancel those bookings and will promptly refund the total amount paid.

We are not responsible for mistakes you make when entering your transfer details. If you inform us of an error in date or time with more than 24 hours’ notice, and we have vehicle and driver availability at the new time, we will correct it; otherwise, your service will be non‑refundable.

No‑Show Policy

  • Airport Pick‑Up: If you fail to show without cancelling within 60 minutes after the agreed pick‑up time at the agreed location, and we cannot reach you on the phone number provided, this will be deemed a no‑show and you will be charged the full service price. Additional waiting time must be requested in advance from Customer Service and may incur extra charges.

  • Point‑to‑Point Transfers: If you fail to show without cancelling within 15 minutes after the agreed pick‑up time at the agreed location, and we cannot reach you by phone, this will be deemed a no‑show and you will be charged the full service price. Additional waiting time must be arranged in advance with Customer Service.

  • Hourly Bookings: If you do not appear at the agreed pick‑up time and your reserved hours elapse, you will be charged the full contracted price. We will remain at your disposal until the end of the reserved period.

Driver Waiting Time

  • Airports: 60 minutes from the scheduled landing time of the flight specified in the booking. After that point, waiting‑time surcharges may apply in 30‑minute increments.

  • Cruise Ports: 60 minutes from the scheduled docking time of the cruise specified in the booking. After that, waiting‑time surcharges may apply in 30‑minute increments.

  • Train Stations: 15 minutes from the scheduled arrival time of the train specified in the booking. After that, waiting‑time surcharges may apply in 30‑minute increments.

  • Private Addresses: 15 minutes from the time specified in the booking. After that, waiting‑time surcharges may apply in 30‑minute increments.

These times depend on the local provider’s availability; if they have no availability, the booking will be cancelled without refund.

Force Majeure

We shall not be liable if performance of our obligations—or those of the transport operator—is prevented or affected directly or indirectly by an event of force majeure or by circumstances beyond our control, including but not limited to extreme weather, natural disasters, terrorism, third‑party accidents along the route, police controls, extraordinary traffic congestion, strikes, or flight cancellations by airlines. In the latter case, you must claim compensation directly from your airline, and we shall be discharged from liability.

Contact

Any requests to change booking details must be made by e‑mail. If we need to modify the contract for unavoidable reasons, we will notify you by e‑mail to the address you provided when booking; sending that e‑mail shall be deemed adequate proof of delivery. It is therefore essential that you provide a correct e‑mail address and check your inbox up until the start of the transfer service.

If your arrival diverts to a different airport, station or port, the Transport Operator will reschedule your service at the applicable rates and pick you up at the new arrival time, subject to local availability. You should claim any costs from the airline responsible for the diversion.

If you do not arrive at the pick‑up point within a reasonable time after the scheduled time, the transport operator or our Customer Service will attempt to contact you at the mobile number you provided. If we cannot reach you—due to an invalid number, lack of signal, voicemail, or no answer—the service will not be provided, you will not be refunded, and the operator will be released from its obligation.

Transport Services

We offer private transport services arranged with local operators. We cannot guarantee the exact itinerary to your chosen destination. We endeavour to respect pick‑up times strictly but cannot guarantee them.

If you cannot locate your driver for a private transfer, it is your responsibility to call the Customer Service numbers on your booking confirmation. If you arrange alternative transport without contacting us, the service will not be provided and will not be refunded. If the driver cannot find you, our Customer Service will call your provided mobile number—please ensure that phone is switched on while you await baggage or pass through customs. If we cannot reach you, we cannot provide the service and no refund will be given. For non‑airport pick‑ups, you must call us within ten minutes of your scheduled pick‑up time. An external telecom provider logs all calls to our Customer Service numbers; these logs will serve as proof in case of dispute. Unused transfers are non‑refundable, and any alternative transport costs will be reimbursed only if pre‑approved by our team and upon receipt of a valid receipt.

You are responsible for arriving at the airport, station or port in sufficient time for check‑in or other travel preparation. The operator will drop you off as close as practicable to the address provided. If the usual route is blocked—due to weather, traffic accident, etc.—the operator will take an alternative route at your express request; any additional costs will be borne by you.

All contracted transport services are covered by the liability insurance of the transport operator or its subcontractor.

Although we strive to send SMS confirmations when requested, this depends on telecom networks beyond our control. If a message fails to arrive or is delayed, you must rely on the information conveyed by e‑mail.

We are not responsible for errors you make when entering transfer details. If you notify us of an error more than 24 hours in advance and we have availability, we can correct it; otherwise, the service will be non‑refundable.

Permitted Luggage / Capacity

Private transfer vehicles have capacity for at least one piece of luggage per passenger, with a maximum combined dimension of 158 cm (length + width + height) per item. You must inform us of the luggage to be carried at the time of booking. Small items that fit under the seat—such as cameras, handbags or small backpacks—need not be declared. You will be responsible for any costs if undeclared luggage requires additional vehicles.

There is no extra charge for golf clubs or bicycles, but please ensure you book a vehicle large enough for all passengers, luggage, and golf clubs. Each set of golf clubs counts as one extra passenger for vehicle sizing (e.g. six passengers with six sets of clubs require a 12‑seater). When in doubt, book a larger vehicle.

By accepting this Contract and these Terms, you agree not to include in your luggage or personal belongings any items that violate the laws of the country of service (e.g. firearms) or that may be harmful to third parties, nor items of excessive size, weight, perishability or fragility. Animals are not permitted—except guide dogs. You transport luggage and personal items at your own risk; we shall not be liable for damage or loss. You should insure your belongings before travel.

Your Responsibility

By entering into this Contract you implicitly declare that you:

  • Are of legal age, of sound mind, and capable of assuming the legal responsibilities arising from this agreement.

  • Understand the scope of the services under this Contract, the information about the company, and these General Terms and Conditions.

  • Confirm that the credit/debit cards you use are yours and have sufficient funds.

  • Will notify us promptly of any changes to the information you provided.

Services will be provided according to the details in your booking confirmation e‑mailed to you. It is your responsibility to supply complete and accurate pick‑up and drop‑off addresses when booking, to print and check the accuracy of the confirmation, and to contact Customer Service immediately if any details are incorrect. During booking, ensure all mandatory fields (*) are completed correctly. We are not responsible for bookings we cannot fulfill, and no refunds will be given for such bookings. You alone are responsible for providing any documentation needed for border crossings; we assume no responsibility and will not incur costs due to your failure to provide such documents or comply with customs, police, fiscal or administrative regulations. The transfer confirmation is not a valid visa document.

If we must pay a deposit or fine to authorities because you breach laws, regulations or entry/exit requirements, you will reimburse us in full; we may retain any amounts you have paid until you prove you have reimbursed those charges.

We reserve the right to charge your card for vehicle damage (including deep‑cleaning) or for items missing from the vehicle. We also reserve the right to refuse further bookings from any client who has caused a major incident or repeated problems.

Right of Admission / User Conduct

By entering into this Contract you grant us and the transport operator the right to refuse service to any passenger who, in the driver’s judgment, is under the influence of alcohol or drugs, or whose conduct may endanger the driver, third parties or themselves.

Alcoholic beverages and narcotics are prohibited inside the vehicle. Smoking and eating are also prohibited inside the vehicle and in its immediate vicinity.

Complaints

If the service provided by the transport operator does not meet your expectations, you must notify Customer Service immediately and, if possible, at the time of the incident. Complaints received after the transfer has concluded may not be accepted, as we were not given the opportunity to assist or intervene. Contact details are on your booking confirmation.

Written complaints must be emailed to info@nortransfers.com no later than 28 days after your return date. For issues with our online booking process or Customer Service, please write to info@nortransfers.com.

Languages

Our websites are available in multiple languages, and we continue to add more. Our Customer Service and e‑mail support are available in Spanish and English at all times. Whenever possible, we assist you in the language in which you booked. We strive for high‑quality translations of our websites and these Terms, but in case of discrepancy the Spanish version shall prevail.

Intellectual Property Rights

Copyright, trademark and other intellectual property rights in the content published on our website are owned by the company and protected by national and international law. Third‑party use of our website content for any purpose other than making a transport booking is prohibited, including modification, republication, or full or partial reproduction without our prior express consent. Illegal use of our website for any purpose is strictly forbidden.

All content on this website—including databases and necessary software—is the exclusive property of Nortransfers.com. You may not use the website or its contents for commercial purposes without our written consent. Prohibited commercial uses include, but are not limited to, resale or redistribution of the website, its contents and/or services via another site, and “web scraping” or “deep linking” techniques that mislead users (e.g. framing) or constitute unlawful exploitation of our content.

Applicable Law and Jurisdiction

These General Terms and Conditions shall be governed by current Spanish law. The contract between you and the company is subject to Spanish law, and for any dispute or claim both parties, expressly waiving any other jurisdiction, submit to the courts of the city of A Coruña. If any provision of these Terms is declared illegal, void or unenforceable by a court, the remaining provisions shall remain in full force and effect.

Data Protection

Welcome to Nortransfers.com. Please read our Privacy Policy carefully: it explains how North Transfer Services S.L. (“Nortransfers.com”) and its subdomains collect and use information about our clients, users and subscribers. We respect and protect your personal data and guarantee your rights.

  • Data Controller: North Transfer Services S.L. (NIF B19498104), Calle Londres 7 3ª, 15707 Santiago de Compostela, email info@nortransfers.com, activity: retail travel agency.

  • Data We Collect: Personal data you provide via contact, service request or registration forms (e.g. name, email, phone, ID for invoicing), and non‑identifiable data from cookies and analytics (e.g. IP address, browsing habits).

  • Purposes & Legal Basis: To manage bookings and customer service (GDPR Art. 6.1 (b)); to comply with legal obligations; to send marketing communications with your consent; to improve our services; to manage our presence on social media.

  • Data Sharing: We share data only with service providers strictly necessary to deliver our services (e.g. Google Analytics, hosting, Mailchimp, Redsys, PayPal) under their own privacy conditions.

  • Your Rights: You have the right to access, rectify, erase, restrict or object to processing, portability of your data, and to withdraw consent at any time without affecting prior processing. You also have the right to file a complaint with the Spanish Data Protection Agency.

  • Data Retention: Personal data is retained only as long as necessary for the purposes for which it was collected, or until you request deletion.

  • Security: We implement appropriate technical and organizational measures (SSL encryption, access controls, staff confidentiality obligations) to protect your data, but cannot guarantee absolute security given the nature of the Internet. We will notify you without undue delay in the event of a personal data breach.

  • Accuracy: You are responsible for providing accurate, up‑to‑date information and for updating it as necessary.

  • Children: Users over 13 may register without parental consent; for under‑13s parental consent is required, and no professional/economic family data is collected without family consent.

  • Marketing & Cookies: You may unsubscribe from marketing at any time via the instructions in each email or by emailing info@nortransfers.com. Our Cookie Policy explains how we use cookies to analyze trends, administer the site, track user movements, and collect demographic information.

  • Policy Changes: We reserve the right to modify this Privacy Policy to comply with legal or regulatory changes; any updates will be posted here with reasonable notice.

  • Commercial Emails: In accordance with the LSSI‑CE, we do not send unsolicited marketing emails; all commercial communications are clearly identified and sent only with your prior consent.

Document last reviewed: May 2025.